These include but are not limited to weddings, birthdays, etc. In terms of item Please note that the following consumables are excluded from the rebate: Wines Spirits Tobacco Including cigarettes and cigars Perfume Customs Charges — Should the value of the parcel exceed R1 , customs charges will be paid on the total price actually paid for the item.
On gift parcels where the contents are intended for more than one person and the total declared is more than R1 , customs charges will be paid by the recipients as the rebate cannot be split and the gifts cannot be linked to people other than the recipient. Top tip: Some commodities are subject to inspections by the relevant government department before being cleared or dispatched to its intended destination: All Medications including prescriptions, vitamins, enhancers, skin lightening creams, herbal products, slimming products inclusive of tea and coffees etc.
Need Help? For SA Postal Office queries which also include International parcel tracking queries, you can contact them on: Track and Trace: or [email protected] Speed Services Couriers: or [email protected] Post Boxes: The tracking of parcels within the SAPO Johannesburg International Mail Centre may also be followed up via: Email: [email protected] [email protected].
If the SA Postal Office has notified you that you need to contact SARS Customs, you can send an email to the relevant office: Cape Town: [email protected] The Johannesburg and Durban email centres are in the process of re-instating their email addresses.
Frequently Asked Questions. Read More. In the event the goods or parcels have been stopped Table of Contents. The customs clearance process can last a couple of hours or it could take a few days. There are a few factors that could affect the time it takes for your goods to clear customs. These factors include congestion, faulty documents and inspections.
The estimated time that it takes for an exported package to clear South African customs is 5 days. The imported items could take three or more days to clear customs.
These estimates are not considerate of the possible problems that may be faced at customs. Faulty documents can be the reason that your parcels are taking long to clear customs. All UPU-member countries will be able to track their international mail items with one number soon. Your item will no longer be allocated a South African tracking number. Please enquire about the item at your local post office first, before contacting our Customer Service Centre.
If you cannot find your mail item, or need assistance, please contact our Customer Service Centre on customer. Remember that parcels need to be collected from your local Post Office counter, as they do not fit into a postbox. Mail will only be delivered to your door if you have chosen the Speed Services Courier's Door-to-Door option.
Should you wish to send your parcel to a different address, kindly contact your local post office and ask for it to be re-directed to the correct address. There is a fee applicable if you choose this option.
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