Fraudsters sometimes describe their products in a misleading or vague manner. As an example, you see an Xbox in the pictures of listing at an extremely low price, but in the description, it is clearly stated that it is only the box of the Xbox console.
It is often misleading and leads impulse buyers to buy a box instead of a real item. It has strict rules and regulations with secure encryption and buyer protection in place to keep you relatively safe when shopping. Now you may be wondering, Is DHgate Secure? Can I trust DHgate with my credit card information? Also, I researched on the internet for complaints against its payment method security and privacy but found not even a single complaint.
Although the platform itself is safe and secure to purchase from but there are scammers and fraudsters as well. To avoid being scammed and buy safely, you should know the signs to look for and follow those tips I already shared with you before dealing with any seller.
DHgate standard shipping usually takes days to deliver. After your order has been shipped, the seller is responsible for providing you with a tracking number. Before making a purchase, make sure the shipping carrier you choose has tracking available. Please note, in most cases, the shipping carriers require days before the package can be tracked online.
However, if the seller does not respond to your request or provide you an invalid tracking number then you have the right to open a dispute on DHgate. Is it safe? Well, the products on DHgate are cheap because of these five reasons:. Because of all these reasons, the manufacturer or seller on DHgate sells their items at a cheap price.
Sometimes you may find yourself happy and sometimes unhappy with the product, it all depends on the seller you choose. To sum it up , DHgate offers some excellent deals with great product quality, but not all products are legit, the quality may not be good, and there are counterfeit items as well. However, one last thing to keep in mind is that you get what you pay for. Clearly, no! What are the standard shipping charges? I understand that it differs depending on what you buy.
I was thinking of importing iPod chargers. What do you think it would cost to import, say 10, to New Zealand? Cheers, Tom New Zealand. Posts: 36 Joined: 12 Oct 05 Karma:. Alright guys, I got a pretty important question.
I am thinking about buying ipod minis from someone off dhgate, the problem is she has 0 feedback. BUT she offers escrow? If I use escrow, that means I can't get ripped off, correct? If I dont get the items or I get the wrong items, I get my money back correct? Posts: Joined: 22 Jun 06 Karma:. Have you ever tried getting ripped off by the seller, but escrow saved you?
Im just wondering if it really works. Thanks alot for replying. Hey, Just thought I'd let you know, I had my first successful order come in from DHgate, and everything seemed pretty good. Although the only slightly funny thing was that teh product I bought was advertised 'with boxs', and the box's were indeed included, but they were not assembled, and I had to assemble them myself. From now on I will ask more questions before purchasing.
Don't get me wrong, I am still very pleased with the products, just making sure someone else doesn't get a nasty surprise. Cheers, Tom. Posts: Joined: 26 Apr 06 Karma:. Posts: 3 Joined: 30 Jun 06 Karma:.
I ordered 1 mp3 and mp4 from James at dhgate. Package was a little beaten up, but the items were perfect. Both were new and in their original boxes with English manuals. The order status will be available within business days depending on how long shipment processing takes. If the DHgate tracking number is not given to you by the seller, then you should contact the seller for it. If for any reason the seller does not respond to you, then you can open a dispute on the DHgate website for a full refund.
If you are not being able to track a DHGate order with the tracking number provided within 10 days from when the retailer received the order, you should contact DHGate for a full refund. You can continue to check your DHGate tracking number on the Ship24 website as many times as you like while you wait for the processing period to pass. It will open a drop-down menu, from which you need to select the "Active Orders" tab and then select "Shipped". Here you will see a list of all shipped orders.
Click on "Return Refund" and then provide the reason why you are claiming a refund. The standard shipping DHgate fee is 3 percent. Once a merchant accepts an order, the buyer will be required to pay DHgate the aforementioned fee within 3 days' time.
Once confirmation of payment is received by DHGate, the product will be shipped to the buyer. All of the shipping couriers available to deliver an item will be shown on the product purchase page, along with the estimated delivery timeframes of each courier and corresponding shipping costs. No matter which courier you choose, make sure you track your package with Ship DHgate tracking is best done through Ship24 because the system allows you to track a DHgate package that is handled by multiple couriers.
For instance, if your package is first handled in China by the China Post or 4PX, but then received and delivered by DHL in Europe, you could face difficult maintaining full tracking visibility as it passes overseas and between couriers. With Ship24, you will continue receiving tracking information no matter who the courier is who is handling your parcel. This is why Ship24 is perfect for international parcel tracking and especially international DHGate tracking.
DHgate has developed a very reliable reputation as a digital marketplace. This is for the following reasons:. If you have a problem with a DHgate order or their service, you can interact with the customer services team live via the online chat feature on the website. Alternatively, you can find other ways of contacting DHGate on the 'contact us' section of the website. Please note, if your message is related to your product, then you must contact the seller first. If your concern is about your DHGate tracking, remember to try your DHGate tracking number in Ship24 first in order to make sure no information is available.
Ship from China NEW. When you purchase on DHgate. DHgate accepts all major credit cards. Due to their platform, money is exchanged through the site, not directly between buyer and seller, which adds a layer of security for buyers. Payment card details are never shared with individual sellers. DHgate is generally safe from monetary fraud.
The U. On the site, there are no field surveys of suppliers; therefore, before placing an order, be sure to carefully check the background of the suppliers. Google provides information about such suppliers. The quality is not monitored at the product level on DHgate, despite progress on buyer protection.
If you plan on reselling the product, remember that purchasing counterfeit merchandise online is prohibited, so you cannot resell it as the original. DHgate online wholesale store offers a refund if a product is not as described on their site or fails to arrive.
They pay the seller only after you, the customer, confirm that your purchase is acceptable. DHgate Managed Services acts as a third party to collect and retain payments until products are delivered. Do not confirm delivery if you have not received your order. When you receive your goods, check the condition in which it has arrived. Do not ever pay sellers directly. If you never receive your items, you can file a claim in the DHgate Buyer Protection period and you will be entitled to a full refund.
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